Insurance smash repair
★★★★★5.0 · 56 reviews

Had an accident? We’ll handle your insurance claim.

All major insurers welcome. We manage the assessment, paperwork and repair from start to finish, so getting your car fixed is simple.

  • We deal directly with your insurer
  • Choice-of-repairer guidance
  • Free assessment & lifetime workmanship guarantee

Start your claim with a free assessment

Tell us about the damage and we’ll get straight back to you.

Add up to 3 photos to speed up your quote. JPG or PNG, max ~5MB each.

No obligation. We typically reply the same business day. Or call (03) 5918 2609.

All insurers welcome

We work with every major Australian insurer

RACV, AAMI, Allianz, Budget Direct, NRMA, GIO, Youi, Shannons, Toyota Insurance and more. Whoever you’re insured with, we can help.

The claims process

From prang to perfect in four steps

1

Send us your claim

Call or submit the form with your claim number and a few photos of the damage.

2

We assess & quote

We inspect the vehicle and submit the quote and paperwork to your insurer.

3

Approved & repaired

Once approved, we repair and refinish your car to factory standard.

4

Quality-checked handover

We quality-check, detail and hand back your car, guaranteed.

What customers say

Rated 5.0 from 56 Google reviews

Pakenham drivers come to us for honest quotes, quality work and a repair that's easy to deal with.

★★★★★

“Aloka and the team went above and beyond to fix up some damage I had on a car I recently imported from Japan. The job was perfect, and Aloka sorted out some other imperfections and stone chips too. I had gone to other body shops around Pakenham for quotes, but Aloka’s was the most reasonable and affordable. Communication is prompt and the job was completed to an incredible standard in record time.”

bigrambutans V Local Guide · Google review
★★★★★

“I am extremely happy with the service provided. Not only was my car repaired, but it was also thoroughly cleaned both inside and out. The pricing was very reasonable, and he was helpful throughout the process, offering advice and patiently answering all of my questions. I would highly recommend this service. My car looks fantastic again.”

Shelley Fenner Google review
Good to know

Insurance claim FAQs

Can I choose my own repairer?

In most cases, yes. Many policies give you choice of repairer, and even when an insurer suggests a shop, you can usually request South Eastern Auto Body. We’ll guide you through it.

Do you deal with my insurer directly?

Yes. Give us your claim number and we handle the assessment, quoting and paperwork directly with your insurer so you don’t have to chase anyone.

Will the repair affect my car’s value?

We repair to manufacturer standard using premium paint materials and correct procedures, with a workmanship guarantee, so your car is restored properly, not patched.

What if I’m not at fault?

If the accident wasn’t your fault, you may be entitled to a free hire car and repairs at no cost to you while we recover the costs from the at-fault driver’s insurer. See our not-at-fault page or call us and we’ll walk you through it.

What does it cost me?

Typically just your excess (if applicable). We’ll confirm everything in writing before any work begins, with no surprises.

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